It's never been my favorite store.  It seems suspicious that there is always a sale going on.  The layout is not well thought out.  Their products aren't always the greatest.
However, I had gotten a pair of slippers for Christmas that I needed to exchange.  Two pairs actually.  Cause she knows me well, Mom wrapped up both pairs, figuring I would like one better than the other.  It turns out that neither pair fit.  The slippers still had the price tags on them, but the receipt was lost.  I took them back right after Christmas knowing that I would have to get store credit.  There was a sales clerk inside the door who told me I could make the exchange at the check-out stand.  I took my lunch hour, found a pair of sneakers that I could use, and stood in line.  When I reached the cashier I found out that no, you can't do exchanges at the check-out stand, you have to go to the service department.  The line was long and my lunch hour was almost over so I gave up and left the store.  
I finally went back this week to exchange the slippers.  I understand that without the receipt, they cannot honor the price on the pricetag.  That's fine.  With all of their sales, I didn't expect the full price to be refunded.  I was, however, shocked when the service clerk said that she could only refund $2.00 of the purchase price.  Hmmm.......
I told her no thank you and was going to leave the store.  Want to know what I found on my way out?  Yep.  Kohl's is selling the same exact slippers (model, size, and color) for MORE than what was on the price of my Christmas slippers -- the ones that are only worth a $2.00 refund. And guess what?  They were on "sale."  
As my friends in England would say, they're a bunch of wankers.
So...anyone want a pair of size 8/9 slippers?  I've got two pairs to choose from!
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1 comment:
Hey hon, kohls is gross. They treat their employees terrible, nd all their stuff is from sweat shops I actually used to like kohls until I worked there. I will actively boycott them just as soon as I find another job!
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